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Política de envio
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID-19
Even with all the high efforts in the shipping process, you may experience some delays due to postal service problems outside of our control.
All shipments are being handled in a clean environment, and precautions are being taken to ensure our costumers safety.
Domestic Shipping Rates and Estimates (UK)
|
Shipping option |
Estimated delivery time |
Price |
| Royal Mail 1st Class | 1 to 4 business days | £3.95 |
| Royal Mail 2nd Class | 2 to 6 business days | £2.85 |
| Royal Mail Tracked 48 | 1 to 3 business days | £6.35 |
| Free shipping orders over £30 | 1 to 4 business days | Free |
International Shipping
|
Shipping option |
Estimated delivery time |
Price |
|
Europe Tracked |
8 to 20 business days |
£10.00 |
|
Rest of the world Tracked |
10 to 30 business days |
£16.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. By Odin's Beard Crafts is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number (If selected) you can use to check its status. Please allow 48 hours for the tracking information to become available.
Check at: https://services.royalmail.com/track-your-item#/
If you haven’t received your order within the estimated days of receiving your shipping confirmation email, please contact us at byodinsbeardcrafts@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
To view full return policy click the link return policy page.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at byodinsbeardcrafts@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at byodinsbeardcrafts@gmail.com.
